AMSTERDAM, 22 November – Bouke Hoving, CIO of KPN, is the winner of the CIO of the Year Award 2017. He believes his win is due to the transformation of KPN into a customer-driven organisation with an integrated and user-friendly range of products and services. “He really made the difference for his company,” motivated jury chairman Bernhard van Oranje.
The winner scored high on all parts of the selection process. Both within the qualitative and quantitative research by The Boston Consulting Group (BCG), the intensive leadership assessment of Linqhu, and the final jury discussion, he belonged to the best. Within the Dutch CIO community, he also counts as a valued and accessible inspirer. “With Bouke Hoving, We have chosen a leader who can put his vision into words and does everything he can to help his organization move forward. He has proven that aswell, “says Van Oranje.
The announcement took place yesterday during CIODAY2017 in the Amsterdam Beurs van Berlage. More than 750 high-level IT officers witnessed this. Nominated for the CIO of the Year Award 2017 were: Arthur Govaert (Radboudumc), Bouke Hoving (KPN), Jaco van Goudswaard (Kadaster), Leo Brand (Vopak), Olli Hyyppä (NXP) and Ton van Rhijn (CZ).
Omnichannel customer experience
KPN’s product range on the consumer market is an integrated bundle thanks to the CIO and its people, with an excellent omnichannel customer experience that starts with digital. The KPN consumer app for example, which works just like internet banking. Another eye-catching innovation is that Chinese WeChat users with a Dutch SIM card throughout Europe can continue to function in the Chinese environment. In the meantime, the CIO and his team are focusing on new opportunities. “Now that the network is becoming more and more ‘software-defined’, new business models are emerging.”
Rob Beijleveld, CEO of ICT Media and initiator of the CIO of the Year Award, commends Bouke Hoving for his unique combination of intelligence and decisiveness. “It is unbelievable what he has dared and ultimately realized. Let me be honest: there were more candidates who claimed the Award. But if you look at what has actually been delivered, Bouke is the right man for this year. ”
Digital accelerator index
At the CIO of the Year Award, a strict and objective process was followed, whereby the prize was awarded to the person who scores the highest on the performance achieved and the way he or she stands in his / her role and position. In the assessment by BCG and Linqhu, things counted as performance, perception by the business and personal competencies. A striking difference with previous years is that in the BCG research more attention has been paid to the so-called ‘digital accelerator index’, in which the real digital enablers can be identified. On the basis of all this, several CIOs stood out. The final meeting in the Pinnacle Tower in Amsterdam was the last validation of the selection process.
The core jury was formed by Marc Schuuring (Boston Consulting Group), Tjibbe van der Zeeuw (Linqhu), Rob Beijleveld (ICT Media) and Hotze Zijlstra (CIO Magazine). Marcel Krom (CIO Platform Nederland and PostNL) was interviewed by Sjourd Wijdeveld (CIO SHV Energy) during the final jury discussion. Bernhard van Oranje (Levi9) was again chairman of the jury. New in the company was Arnoud Klerkx (Kramp), who will make way for the winner of the 2016 CIO of the Year Award for the 2018 election: Ron van Kemenade (ING).
Interested in the (Dutch) long read about all the nominees? Read all about it here.