High-performing global, C-suite executive with proven track record in Business Transformation. Skilled strategist in the areas of Digital Transformation, Business Analytics, Large Scale IT Modernization, Global Operations and creating-customer centric organizations
Seasoned executive with 25+ years of experience in leading and delivering transformational programs, pivoted around digital technologies & analytics, in the hi-tech and conglomerate sectors across global markets (APJC, EMEAR & Americas) through direct ownership of business outcomes, talent development & global delivery models.
At Cisco, am a Senior Vice President-IT and CIO for its International Operations with direct responsibility for globalizing the CIO’s organization – direct responsibilities included regional IT operations & localization, customer advocacy through implementation of Cisco-on-Cisco and X-on-Cisco programs, infrastructure deployment and support, production application support, user (employee and customer) experience, productivity tools and content management, vendor transformation and direct support of Cisco’s HR, Legal, Finance processes form a systems standpoint. Also served as Cisco India’s site leader and the Operations Leader for Cisco – APJC.
Prior to Cisco, served as the Business Leader of GE Capital International Services/Genpact’s industry-creating analytics practice. Through this practice, delivered high-end analytics solutions across multiple functional domains in excess of $2Bn of benefits to GE businesses annually; grew the business 6X over five years with a CAGR of 30-35%; post-IPO, we delivered cutting-edge analytics solutions to third party customers in the insurance, pharma/healthcare, BFSI, manufacturing and media verticals.
My core expertise include the ability to set a vision and culture, develop a strategy and follow through with execution on a global scale, pivoting around Digital Transformation, Analytics for Business Insights, Global Delivery Models, Customer Advocacy & Experience, Operational Excellence, Future of Work/Talent and Technology for Good.