Mon-Fri 08.30 - 17.30 073 - 614 00 70

Programme

You can view the detailed description of the CIODAY 2017 break-out topics right over here.
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  • DAY 1: Pre-conference

    November 20, 2017 (invite only)

  • DAY 2: CIODAY

    November 21, 2017

  • DAY 2: Sessions

    November 21, 2017

  • 14:00 - 14:05

  • 14:05 - 14:40

  • 14:40 - 14:55

  • 14:55 - 15:20
    Incorporating Innovation: Start-Up Driven Power in the Innovation Cycle

    A massive shift is taking place. Innovation moves faster than traditional models of technology are able to sustain. How do companies across Europe deal with the speed of change: what works, what does not work? How do they incorporate the innovative power of start-ups into the innovation cycle? A dive into real-world strategies.

  • 16:30 - 16:45
    Cybersecurity has evolved far beyond "best practices," and the most effective programs are as agile and adaptable as the cybercriminals themselves. Incorporating a dynamic "risk view" into your security program means understanding the ever- changing threat landscape, and knowing your true security posture at any given moment. Alex Schlager and Oli Hyyppa will discuss the challenges and benefits of embracing a risk-based approach to cybersecurity.

  • 17:15 - 17:30
    How blockchain will impact the future of business

    A disruptive technology such as Blockchain can solve real enterprise problems and create new innovative business models for many industries.

    Are you curious about blockchain and what it can do for your business? We will explain the blockchain technology with some uses cases across different industries.We will share in what situations it can benefit your business and discuss other existing blockchain projects and use cases to give a flavor of the potential of this disrupting technology.

    Also, we will dive a bit deeper into building a global trade platform on blockchain technology with Maersk.

  • 17:45 - 18:00
    Diane Roark is an American whistle blower who served as a Republican staffer on the House Intelligence Committee from 1985 to 2002. She was, right after 9/11, "the House Intelligence Committee staffer in charge of oversight of the NSA". Along with William Binney, Ed Loomis, and J. Kirk Wiebe, she filed a complaint to the Department of Defense's Inspector General (DoD IG) about the National Security Agency's highly classified Trailblazer Project. Her house was raided by armed FBI agents in 2007 after she was wrongly suspected of leaking to The New York Times reporter James Risen and to Siobhan Gorman at the The Baltimore Sun in stories about NSA warrantless surveillance. This led to her suing the government in 2012 because they did not return her computer, which they had seized during the raid, and because the government failed to clear her name. The punitive treatment of Roark, Binney, Wiebe, and Loomis, as well as, and, in particular, then still active (rather than retired) NSA executive Thomas Andrews Drake, who had gone in confidence with anonymity assured to the DoD IG, led the Assistant Inspector General John Crane to eventually become a public whistle blower himself and also led Edward Snowden to go public with revelations rather than to report within the internal whistle blower program.

  • 19:00 - 22:30

  • 09:30 - 09:50
    The relationship between suppliers and customers needs to change: think of the (moral) duty of providing good care and dealing with new services that do not fit in old contracts. How to give guarantees on intended results? How to manage the co-operation and liability with small parties. More and more parties are in addition to supplier of ICT also customer and vice versa. How do we deal with this? That is the question.

  • 10:00 - 10:10
    Philip Evans will talk about strategy and its relationship with technology. Often we tend to think of business strategy as being a rather abstract body of essentially economic thought, perhaps rather timeless. He will argue that, in fact, business strategy has always been premised on assumptions about technology, that those assumptions are changing, and, in fact, changing quite dramatically, and that therefore what that will drive us to is a different concept of what we mean by business strategy.

  • 10:10 - 11:00
    The world as we know it, is quickly falling apart. Organisations are facing change or even disruption.

    Customers and young technology talent are less loyal, more demanding and increasingly assertive. To top it off, there’s a growing (information) chain-dependence.

    What new kind of structures do we need to address all this? Is hierarchy really obsolete? Is technology the answer to everything? And what’s the role of the CIO in these new dynamics? Do organisations need a new type of IT leader (Chief Digital Officer/Chief Technology Officer)? And perhaps the most important question: is the board, from CEO to COO and CFO, ready to face the tech driven disruption?

    Join the CEO Panel at CIODAY to hear how Top Leaders confront these issues!

  • 14:45 - 14:55
    Traditional economic models do not work any longer, as they are based on a simplified reality that no longer exists. The question is no longer why organisations have to change or transform. All that matters now is HOW. Camilla will share with us her distinct thoughts on the new reality.

  • 14:55 - 15:30
    Camilla will introduce several Techonomy-heroes who will present their case on how they were able to make innovative new discoveries and products through the means of technology

    Techonomy Case Lightyear
    Lex Hoefsloot, CEO - Lightyear

    Techonomy Case Picnic
    Joris Beckers, Co-Founder - Picnic

    Techonomy Case FIZYR (Delft Robotics)
    Laurens van Wijk, CIO – FIZYR (Delft Robotics)


  • 15:30 - 16:15
    The Annual CIO of the Year Award ceremony.

    HRH Bernhard van Oranje-Nassau will present the 2017 winner.

    More information about the 2017 Nominees

  • 08:30 - 09:30
    A massive shift is taking place. Innovation moves faster than traditional models of technology are able to sustain. How do companies across Europe deal with the speed of change: what works, what does not work? How do they incorporate the innovative power of start-ups into the innovation cycle? A dive into real-world strategies.
    Host
    DXC Technology

  • 08:30 - 09:30
    The administrative cost of moving containers across international borders is oftentimes as high as or even higher than the cost of physically moving a container.

    Maersk and IBM are boosting cross-border supply chain efficiency by building a platform for sharing shipping related events and documents by using blockchain technology.

    In this session we will introduce you to the Global Trade Digitization (GTD) project and explain the Shipping Information Pipeline as well as the Paperless Trade Blockchain Network.

    Learn more about the disruptive potential of this solution and see, if your company has the right profile to become an early partner in the project.
    Host
    IBM

  • 08:30 - 09:30
    The era of Digitization is moving forward with the speed of sound. We build new business models based on technology trends like Mobility, Cloud, AI, IoT and Blockchain.

    Unfortunately we have built our IT infrastructures and supporting teams on fundaments who were designed for a complete different era and we feel stuck. We want and we must move budget from the IT Opps teams to Software Development and innovations, because our business is more and more becoming an application. But we can’t.

    IT Opps is every year becoming more complex, users become more demanding, we connect more and more things – IDC expects 1 million new things will connect for the first time every hour by 2020. The more we digitize, the more attractive we become for attackers. The more attacks are successful, the more regulations we have to face. The only way to move forward is to change the equation.

    During this session, Cisco will explain its vision and strategy on autonomous IT starting with the network for the new era so we can operate effective, protect better and innovate faster.
    Host
    Dimension Data

  • 08:30 - 09:30
    Digital transformation: start here!

    Each & every one of us understands the need to drive 'digital', to maximize operational efficiencies, to self-disrupt in order to avoid external disruption, to adapt to changes in a dynamic market & ever-changing customer expectations. We understand all of this. We know all of this. But how do we start?
    Host
    Verizon

  • 08:30 - 09:30
    The social debate on AI applications leads to worrisome stories about disappearing jobs. Yet, artificial intelligence requires a fair amount of human intelligence.

    In this round table session, we provide some realistic insight into the experience of health insurer CZ in the application of AI in an operational core process. Additionally, we will explore what kind of knowledge and competencies are required for AI in business.

  • 08:30 - 09:30
    How do you implement innovation within your organization? And how can you quickly develop a live prototype, for example?

    Aloys Kregting, CIO of AkzoNobel, shares his experiences in enforcing Biometric Edge Technology for the Volvo Ocean Race. This session is about innovation on the edge, about experimenting and exploiting.
    Host
    SAP

  • 08:30 - 09:30
    AWVN is an employers' association that supports its members with approximately 150 consultants daily through CAO negotiations, organizational advice, legal assistance, pension issues and improving the sustainable employability of employees.

    In addition to a role of the social partners in the field of work, AWVN is mainly adviser to its members. A strategic analysis and member research has shown that there is increasingly a need for digitizing the services of AWVN. In addition to the advisory work, members want to quickly access relevant information to make the (HR) work more effective and efficient. Therefore, AWVN has set goals to ensure that a significant part of the revenue is generated by digital services, in the form of a digital platform.

    During this interactive breakfast session we will go deeper into the process that has led to the choice to work on a digital version of AWVN.

  • 08:30 - 09:30
    As you digitalize your organization and leverage IoT technologies, more data becomes available: CRM, Product, Servicing, Customer Support, Engineering, Supply Chain, Finance, etc. The pace of innovation accelerates, and so will yours. The future of your business will depend on your capacity to break down data siloes and enable each function to iterate fast, take better decisions and implement faster. What if your teams could navigate this data in the context of their business and their products? What if they could make hypothesis, test them against past data and simulation, instead of having to wait for market feedback? What if you could capitalize that learning and share it with other teams?
    Host
    Dassault Systèmes

  • 12:00 - 13:15
    "This might be the day that you will start your own AI initiatives"

    Artificial Intelligence is one of most the important trends at this moment and a lot of promises are made on the future of AI.

    But what is the current state of AI based on practical implementations around the globe? What are the most promising start-ups? And what are the Big Tech companies doing in AI?

    Your three major take-aways from this session:

    - Get insight on the state of AI worldwide.
    - Overview of the most interesting start-ups and platforms.
    - Get to know the most appealing AI use cases."
    Host
    Fujitsu

  • 12:00 - 13:15
    Are organisations prepared for rapidly changing technologies, like smart machines? Are we going to face mass unemployment? How do you make sure our workforce evolves?

    At Capgemini we give every employee the opportunity to experiment, make mistakes, learn and go on. An example is our CoZone, a location where multidisciplinary teams collaborate and evaluate on a weekly basis. This way of working is already paying off substantially.

    How can you get your organisation ready for the bright future of work?
    Host
    Capgemini

  • 12:00 - 13:15
    Robotics, process automation, block chain, Internet of Things, artificial intelligence, smart devices and sensors often fulfill a direct business need. No push from IT but a pull from the organization. How do you as a CIO and IT organization cope with it? It’s all a matter of making the right choices.

    Artificial intelligence has begun delivering on its promise the past years. Technology giants like AWS, Google and Microsoft have created one innovation after another by applying AI in their platforms and democratizing the technology along the way. Conversational bots proficient in natural language can improve the user experience and efficiency of end user management. What is the CIO waiting for?
    Host
    METRI

  • 12:00 - 13:15
    In today’s dynamics where markets are disturbed by newcomers and big tech players, speed is fundamental. Prolonged development processes are making way for agile processes, supported by the right tooling and platforms. On the hunt for a market share with ‘minimum viable products’!

    Time to market and adding value to critical business propositions are crucial for CIO’s today. Agile software delivery is the method to create value for the business and its customers step by step. Does the CIO have the right facts to be in control of software delivery and crucial suppliers?

  • 12:00 - 13:15
    Today’s threats come from anywhere and anyone. Applications, employees, and data are moving to the cloud, outside the enterprise’s traditional zone of control. A zero-trust security model can protect your business and enable growth.

    During this roundtable, we explore why it is important for enterprises to adopt a cloud perimeter.
    Host
    Akamai

  • 12:00 - 13:15
    Are you curious to learn more about the Global Trade Digitization (GTD) project after today’s morning session? We invite you to a dialogue with your hosts from IBM and Maersk to discuss the vision, roadmap, blockchain implementation, beta program, business model, etc.

    Our experts will facilitate a discussion around the Global Trade Digitization project and the potential of blockchain technology and will share some practical hands-on experience from their day-to-day work.
    Host
    IBM

  • 12:00 - 13:15
    The Dutch National Mortgage Guarantee scheme (NHG) helps to provide a safety net for borrower and your mortgage lender. It has recently started the roadmap on a digital transformation strategy.

    Key topics: fast improvement and renewal of product variants, reinforced cooperation in the mortgage chain, focus on customer journey and user experience. This is done by complete renewal of the application stack on a Low Code Platform Cloud solution within 18 months using scrum/agile BI model IT.


  • 12:00 - 13:15
    When 86% of CEOs say they’re challenged by infrastructure – from inflexible technology and security concerns to missing skills - how can CIOs confidently shape networks fit for the digital age?

    Joined by other IT decision-makers, we’ll explore the benefits, but also dispel the myths, of future networks.
    Host
    BT

  • 12:00 - 13:15
    Organizations are facing significant disruption from new technologies and IT delivery paradigms. Businesses want IT solutions faster, dependency on IT is absolute, cost is on the rise and risk is huge. Keeping track of your IT estate is more complex as a result and old management models just don’t cut it anymore.

    Is the new IT4IT framework the instrument you need to safely maneuver through these turbulent times?
    Host
    Fruition

  • 12:00 - 13:15
    The art of converging three types of technology

    The importance of the convergence of Operational Technology/Information Technology/Enterprise Technology. What are the critical success factors to have the 'safety shoes', 'the sneakers' and 'the brogues' working succesfully together? Telling the tale from experience at Vopak.
    Host
    Amrop

  • 12:00 - 13:15
    How can you solve the growing problem of getting the right people? And how can you get your existing people better in line with market developments and requirements/ needs? The war for talent poses a huge threat for enterprises and even the Dutch economy as such. Now and even for the long term. To resolve this we need to look for different approaches with all relevant stakeholders. We'll discuss this and best practices on talent management at Rabobank.

  • 12:00 - 13:15
    While technology connects more people than ever, a large group of people still experience social isolation and loneliness. Through user-centered design, we can build tailored communication tools for people living in vulnerable situations and put an end to loneliness.
    Host
    Vodafone

  • 12:00 - 13:15
    How do you change an organization that is characterized by frameworks, conventions and a traditional structure?

    By introducing a totally new way of working. Richard Steenbeek, Integral Program Manager Productiehuis, is the driver of the big-scale change program, which includes the introduction of Scaled Agile. Meanwhile, 93 Agile teams are working based on an approach that supports elements of Spotify, LeSS and SAFe. The layout of the teams is multidisciplinary over the axis of the production chain, which shakes the traditional organization on its foundations. “Stop the chatter and the management rituals”, says Steenbeek, who will give some more insight into the progress and the achievements within his program during the discussion session. “Our focus on collaboration and craftsmanship, leads within the police organization to great results and a much greater trust in the overall IT organization. (Dutch spoken)

  • 12:00 - 13:15
    Gerko Baarslag, CIO of the Dutch Multinational Fugro, leads his company into latest IT developments and new markets. Fugro is world leader in geo-intelligence and asset integrity solutions: collecting and interpreting data on earth’s surface, seabed, built-up areas and infrastructures in a variety of ways with various innovative devices and sensors. According to the CIO, it is about gathering and processing vast amounts of data and transform this to customer’s value. In this dynamics, the CIO should act as a change manager, says Baarslag. Change is needed on Way of Working, Skillsets, Mindset and Tooling. During this discussion session Baarslag shows several examples. Feedback and new insights are welcome!

  • 12:00 - 13:15
    Who in the boardroom takes the lead to comply to GDPR?

    Does the CEO take the lead? Is it just another IT project by implementing data leakage tooling in the enterprise networks and secure access on applications alone? Or does it all start by carrying out the legally required Privacy Impact Assessments (PIA) by senior business users for all business processes using personal data? For example: implementing an appropriate technique to authenticate users. Besides that, new organizational responsibilities must be covered. Such as implementing a helpdesk to answer customer questions about the use of their data to fulfill new rights like ‘the right to be forgotten’. Does the CEO really want this to be led by IT staff and CIO? Obviously not many business oriented people feel confident with the subject yet. On the other hand. CIO Office employee can help senior business users to take leadership by advising on the content of program plans, finding appropriately skilled people and suppliers with good practises to do the job. Waiting on each other will not help to be compliant in may 2018. Resulting in penalties up to 20 million euros per issue and being part of headlines in national papers. Who will take the lead to comply? (Dutch spoken)

  • 12:00 - 13:15
    Increasingly large organizations have the ambition to develop themselves into a platform for a specific sector. How realistic is that, if your past is not in line with that endeavor? Such a ‘multi-client’ service orientation must be in your genes, says PGGM’s Hans van der Zwaag. “Whoever is not born as a platform, will not be one”, he says. You may be able to arrange it in a technical and administrative way, but there is also a lot of psychology and behavior involved. Are we finally able to bridge the gap between ambition and reality? That is the central question during this meeting.

  • 12:00 - 13:15
    PostNL has a rich tradition of deploying IT to enable new services and products. Even now, IT has an important role in PostNL's process of making a Data Driven Company. For example, setting up a data analytics team that needs to unlock the value of data for the organization. A story about how IT is fundamentally used in the transformation of a business."

  • 12:00 - 13:15
    Data Silos harms an optimal customer experience
    How do you break your data silos to get a complete overview of products, services, and customer data? It is a question that many companies struggle with, not only to comply with laws and regulations, but also to create an ideal customer experience.
    Warry van Arkel shows how he facilitated an omni-channel customer experience with the assurance agency in Gouda, which provides the right, complete information at all times for the customer.
    Host
    Endava

  • 12:00 - 13:15
    Artificial Intelligence has been around as a concept for a long time, but today it’s a reality. It will grow to become a mainstream element of digital transformation sooner rather than later. It's also instrumental in digital transformation, which is a continuous process rather than a one-off project. The smartest companies are always on the lookout for the next innovation or disruptive technology that can give them business benefits and a competitive advantage.

    AI and cloud offer the next great leap forward.
    Host
    Orange & Equinix

  • 12:00 - 13:15
    Organisations today are faced with ever growing complexity in their workplace solutions. Employees require more flexibility. CIOs need to move fast from a traditional to a future-proof workplace – a workplace that is AAA, meaning Any Device, Anywhere, Any Time, as well as AAA in terms of user experience.

    Let’s look at achieving the AAA workplace: how to engage the organization and how to move forward
    Host
    DXC

  • 12:00 - 13:15
    Recent phishing attacks have painfully shown that we have to change from using passwords to more secure means. But how? And what are the main challenges in terms of security?

  • 12:00 - 13:15
    Do you aim to transform IT from a traditional IT demand/supplier into the partner of the business?

    Artie kicks off the discussion by sharing her experiences within NIBC to innovate business and IT. She will demonstrate a modern view on Enterprise Architecture - delivering insights for everyone. In what way do 'Enterprise Architecture' and 'Business Process Management' facilitate the cultural change required?
    Host
    ValueBlue

  • 12:00 - 13:15
    How to address the impact of technology on workforce? – Tech trends have an impact on organizations far beyond technology. Robotization, artificial intelligence, smart sensors and the use of software simulation within the development processes of physical components (the so-called ‘digital twin’) also have a huge consequences for the organization. The latter is also the practice within Océ, which is active in the field of document and information management.

    The challenge is, according to CIO Martin Lohmeier, that the existing workforce must adapt to this development. ""It’s comparable to the 90’s when designers had to trade the pencil and drawing table for specialized computers”, he says. “It appeals to skills as well as the ability to think in abstractions - a people's dilemma arises.” At Océ, this has been addressed by graduated youngsters in addition to all the older workforce. With a spectacular result!

  • 12:00 - 13:15
    Data analytics, artificial intelligence, Internet of Things (IoT) and similar technologies are helping companies transform their digital presence. Moving to S/4HANA helps simplify complex legacy systems, digitize business processes and drive higher efficiencies. SAP´s S/4HANA is the next generation of the SAP ERP solution. It is the digital core that serves as the foundation for business innovation and simplification.

    But S/4HANA deployments come with challenges and concerns regarding business returns, data migration and skills necessities. It is difficult for SAP users to move to S/4HANA without help and support. IBM has available tools to help you understand the impact and effort to make the move. Additionally, managed cloud services of IBM can help bridge the gap between in-house expertise and knowledge necessary to successful move to the SAP HANA platform.

    Under the strategic partnership of IBM and SAP for SAP HANA Enterprise Cloud Services, IBM has assisted many clients in their shift to the SAP HANA platform. IBM, with its deep expertise, global capabilities in S/4HANA and SAP HANA, and secure and compliant cloud data centers is well-positioned to help you achieve strong business results from your deployment.

    During the discussion table at CIODAY, IBM will discuss the available tools and assets to accelerate your HANA journey and the benefits of moving S/4HANA in a managed cloud environment. We will give answers to some of our client´s biggest questions around S/4HANA and cloud and will provide you with a clear roadmap to help you make a jump-start in your S/4HANA journey.
    Host
    IBM & SAP

  • 12:00 - 13:15
    What is the status of digitisation in the health care sector? To what extent have robotics (for logistics or interaction with the patient), smart technologies (e.g. smart rooms), virtual and augmented reality (for signposting and training physicians), and artificial intelligence (for discussion support and image recognition) permeated health care? And how do we get a hospital IoT-ready? Will medical staff lose their jobs? Arthur Govaert, CIO at the Radboud University Medical Centre, is pleased to share his experience and ideas (Dutch spoken).

  • 12:00 - 13:15
    Robotics & Process automation is one of THE trends of the coming years. NTT will share best practise based on their award winning RPA platform and will guide you through some successes in the financial/Insurance world. Know Your Customer (KYC) and customer experience will be the main differentiators why customers will select to work with you. Joining this session will bring you the latest trends on RPA, and will give you the handholds for board discussion how to change your companies business for the better.
    Host
    NTT

  • 12:00 - 13:15
    How do you realize innovation and transformation when your processes are stuck in a system that was designed years ago? Join Jilt Bakkes, former Director ICT AVEBE, in a discussion on the need for a digital core to support fast-changing business models.
    Host
    SAP

  • 12:00 - 13:15
    Data is the new 'holygrail' and the Internet of Things generates a large part of the data. In this discussion session, we take a close look at the opportunities and challenges that this new stream of information provides from IoT applications to organisations.

    How are IoT sensors deployed, managed and is this safe? How does an IoT Business Case become even more powerful by enriching existing data? And how do you deal with sharing data outside your own organization?

    During this session, we pay a lot of attention to practical cases and use a demonstration model, which explains the importance of data - from within and outside the the organisation. This is the starting point for a discussion about the conditions for sharing data outside of your own organisation.
    Host
    KPN

  • 12:00 - 13:15
    Royal FloraHolland has outsourced its operational IT to an ecosystem of partners. This wasn't a traditional approach of selection, but a "co-creation", in which the scope of the question and solution is jointly determined through interactive workshops with the suppliers. This pragmatic approach prevents any differences in the interpretation that you would have with a classical RFP approach during collaboration. In addition, Royal FloraHolland has the advantage of getting to know the suppliers better during the selection process. The disadvantage for the suppliers who have fallen out is that it is a time-consuming process. During the discussion we will go deeper into the approach and the pros and cons thereof.

  • 12:00 - 13:15
    Most organizations have now begun their second, third or even fourth generation sourcing contracts. With all the lessons learned, you would expect to have very solid working relationships, creating value for both the client and the service provider. But in practice, this isn't always the case.

    At the same time, the adoption of cloud computing has gone a long way in the last year. Service providers have become cloud integrators: redeployment is therefore obvious. In addition, the SaaS palette has become services for Tier two IT' services, but which of the lessons learned from previous generations are still relevant?

    In this discussion table we focus on the actual lessons learned and their relevance. Is it about a better definition of service and conditions or does a new way of collaborative contacts provide a way out?

  • 12:00 - 13:15
    CIOs are still too much focused on technology. They should take more ownership of the overall organization’s success, rather than just the success of the IT department. Then, the impact of technology can be much bigger, according to Frauke Wessel, CIO of AVR. “What you often see is that the CIO takes the lead in IT-related matters. However, the strongly related changes on culture and behavior are left to another.” The CIO should play a heavier role in this. Frauke Wessel will stimulate the discussion on this subject.

  • 12:00 - 13:15
    In this discussiontable Jaco van Goudswaard will host a discussion about the the role of IT and role of digital in transforming organizations.

    Jaco will share his experience as CIO/CDO of Kadaster which is transforming itself from a traditional real estate register to a digital platform for the Geosector. He will explain how Kadaster is able to anticipate on the future by becoming a data driven organization and he will reflect on the importance of looking forward and being your own disruptor.

    ‘By being our own disruptor we are able to drive our own future and get ready for the day after tomorrow’.

    Join this highly interactive discussion, learn and share your views in getting ready!

    Host
    Oracle

  • 12:00 - 13:15
    Speed-to-market is crucial for business – particularly in today’s Manufacturing 4.0 and FinTech worlds.

    Service management platforms and reference architectures no longer serve to just streamline processes, they are now a powerful means to create a truly competitive edge. Learn more about speeding up development time from months to weeks and creating end user experiences that make a difference.
    Host
    DXC Technologies

  • 12:00 - 13:15
    The fast evolving customer preferences outpace the rate of business changes and call for an even more flexible and agile IT transformation.

    Join this discussion session with Andrew Brothers, CIO Albert Heijn, to learn how a technology led transformation can accelerate enterprise wide stability and growth.
    Host
    Tata Consultancy Services

  • 12:00 - 13:15
    A doctor’s visit is often very classic. As a patient, you come to a hospital, the doctor tells you something and puts something in his system, and that’s it. Nowadays, healthcare changing at a high rate – and it should! Patients are increasingly monitoring their own health, healthcare is becoming more and more specialized. This means an increase in exchanges between various institutions. As a patient, you want to have an active online insight into your blood results and images.

    For this reason, IT systems need to be converted from classical ‘within the walls of automation’ to open and fast-changing ecosystems. Patients, insurers, device suppliers and healthcare providers – like general practitioners, home care, private clinics and hospitals – should all be enabled to collaborate. What are key success factors to initiate and accelerate such a transition? Do you have any ideas about this? Would you like to actively help patients cure or prevent diseases? Then join this session!

  • 12:00 - 13:15
    The speed in which the environment is changing is getting bigger. Increasing demands are also placed on employees in the organization. To ensure that those employees can handle these demands, management provide support. This makes leadership a crucial part of the organization's success.

    At the same time management is changing. In the past, the manager was the most skilled person. That is no longer feasible under current demanding circumstances. Management means that you provide a team of people with the right expertise. Your role is to ensure that they develop as an expert and that people cooperate. The ability to drive people becomes more important than the substantive knowledge. Especially the younger generation wants to know why they are doing what they do and how their work fits into the larger. If you want to guide them well, you should know yourself well: to be close to others, you must be close to yourself.

    How does operator T-Mobile accomplish that role and how does management know its team members? Martijn Teekens and Léon Toet are able to focus on the purpose of the work, and to put themselves in service. It's not about them, it's about the mission. It is a form of leadership that contradicts the traditional image of the leader who anticipates everything. Martijn and Leon challenge the concept of leadership and believe it is time for a replacement.
    Host
    T-Mobile

  • 12:00 - 13:15
    Cognizant’s Digital Systems and Technology Unit has played a significant role in KPNs BSS landscape and delivery model transformation by implementing Digital at Scale. The key levers used among many others were IT Rationalization, Extreme Automation and Distributed Agile transformation. Cognizant and KPN teams are now embarking on an exciting DevOps Transformation which is already starting to deliver early results.

    The above levers have led to significant reduction in TCO, Improvement in Quality, Productivity and Time to Market. This collaborative partnership between KPN and Cognizant teams has led to a remarkable improvement in KPNs NPS scores across both Consumer and Business Markets.
    Host
    Cognizant

  • 12:00 - 13:15
    Strategy is about creating value in the medium and longer term. Innovation is a means to implement and execute this strategy, which is usually aimed at staying ahead of the competition.

    This strategic meaning of innovation differs greatly from the hype, that appoints innovation as the ‘catch-all solution’ of this time – a solution for every challenge, every problem, and a way to respond to any new hype on the horizon.

    In this session we zoom in on innovation as an extension of the company strategy.

  • 12:00 - 13:15
    What does GDPR mean for a Publisher's business versus Effective development of innovative technological solutions under time pressure and with great business impact?

    During this expert session, several content matter experts will shed light on solving GDPR and creating new (Business) connections by the use of technology. In this case Blockchain.
    Host
    Levi9

  • 12:00 - 13:15
    A long-term customer relationship often creates an atmosphere of mutual trust between the agency and customer. At best, this results in an experimental space where unique innovations can occur. Which is not a goal on itself, but inherent in the relationship and the constant search for better solutions for the customer. During this discussion table we will go deeper into the question; "How can a good customer relationship lead to unique innovations and structural competitive advantage, for both customer and agency?"
    Host
    Triple

  • 12:00 - 13:15

  • 12:00 - 13:15
    This High Speed Keynote Session is all about Smart Experience, Smart Business customer/consumer). With 4 Keynote Speakers we aim to provide several dimensions on the theme and to provide the audience some insights on How does that work.

    • Dassault: Build your Digital Business as a V+R Experimentation platform As you digitalize your organization and leverage IoT technologies, more data becomes available: CRM, Product, Servicing, Customer Support, Engineering, Supply Chain, Finance, etc. The pace of innovation accelerates, and so will yours. The future of your business will depend on your capacity to break down data siloes and enable each function to iterate fast, take better decisions and implement faster. What if your teams could navigate this data in the context of their business and their products? What if they could make hypothesis, test them against past data and simulation, instead of having to wait for market feedback? What if you could capitalize that learning and share it with other teams?
    • BMW, with their BMW Cardata introduced in the Netherlands for personalized services for their drivers
    • Vodafone with their IoT for Automotive, creating new opportunities for automotive and giving ambitious manufacturers a competitive edge; Safety, security, and convenience services (the connected car)
    • Triple; “Together we transform”. How to create the strategies and concepts for digital solutions that enable clients to interact with their customers in new and relevant ways. How to transform brands into remarkable experiences, giving clients a competitive advantage.

  • 13:15 - 14:30
    With the GDPR approaching quickly, many big companies seem to prioritize one thing: complying with the European legislation that will be introduced in May 2018. According to Anja Dekhuijzen, partner at Whitebridge Advocatuur and specialized in IT outsourcing and privacy, this is a too narrow approach. “There is no such thing as GDPR compliancy as a simple set of conditions to be met. Companies must make choices that are in line with their specific context. In addition, the GDPR also has some remarkable black holes.”.

    This lunch session will be moderated by Gerjan van Schaik, Programma Directeur AVG at UWV, responsible for GDPR strategy.
    Host
    Whitebridge

CIODAY 2017 Entertainment