DHL Parcel handles peak customer demand with scalable global network from Cloudflare

27 september 2022

DHL Parcel Netherlands partnered with Cloudflare to ensure scalability, simplify security, and maintain operational efficiency as the business continues to grow

DHL is the first international delivery service, and since its founding in 1969, it has grown into one of the largest logistics companies in the world. In the Netherlands, DHL Parcel delivers 1.5 million parcels every day to businesses and homes using Europe’s largest fleet of zero-emissions electric vehicles.

Globally, the company has more than 650,000 employees, including 6,000 in Belgium, Netherlands, and Luxembourg. Reshaping last-mile logistics Package delivery has always been seasonal, surging during big holidays and mega-shopping days, but at the start of the COVID-19 pandemic, DHL Parcel saw its volumes nearly double. Well positioned for post-pandemic growth, DHL saw revenue increase 22% in 2021, its highest ever. Consumers are buying more online, and they want to know exactly when their packages are arriving.

Businesses need real-time tracking of their deliveries to improve efficiency, maintain traceability, and meet their customers’ expectations in a changed world. As the pandemic upended last-mile logistics virtually overnight, DHL Parcel Netherlands was ready for the surge. “Managing peaks is in our nature,” says Jan De Groot, Vice President of Digital and Business Process Optimization at DHL Parcel Netherlands. “We didn’t need to change anything because we were prepared.” DHL Parcel Netherlands had already moved key applications to the cloud, including track and trace, and had designed its microservices environment for maximum scalability. “All of our microservices can scale indefinitely,” he says.

Want to know more? Download the case study here. If you prefer the Dutch version, you can download it here.

By Sierra Dasso, Enterprise Sales Leader at Cloudflare