The traditional focus of IT used to be on systems in the back office. A few years ago, the customer was suddenly seen as the starting point. Process optimization and streamlining of systems are still important, but mostly in the context of creating an optimal customer experience.
In today’s dynamics where markets are disturbed by newcomers and big tech players, speed is fundamental. Prolonged development processes are making way for agile processes, supported by the right tooling and platforms. On the hunt for a market share with ‘minimum viable products’!
Leading companies agree: everything starts with data. Not only in the context of a better understanding of customers, market dynamics and finance, but also for streamlining the process, both internally and across the chain. Here is an ever-increasing call for the correct meta and master data.
Often the impression is that many new tech companies operate from a creative chaos, without restrictive frameworks and appointments. The reality is that the best start-ups and scale-ups in the adoption of APIs, cloud, micro services, data management are in fact very well aware of their own architecture and governance.
Ask the gaming industry, ask retailers and ask the banks: infrastructure is the basis for every company and operation. Regardless of whether you keep it on premise or that it’s all in the cloud. ‘Software-defined’ environments offer a world of opportunities.
More and more companies are emerging as platforms. An increasing number of companies want to become a platform. How do the big tech organizations like Amazon, Google, IBM, Microsoft and Apple make the change? How can you benefit from their platforms as a company? And above all, how do you become the platform for your business?
Whoever is talking about digital transformation, isn’t just talking about technology. It entails new methodologies, new organizational forms, and even new cultures within organizations. Agile, Scrum, DevOps, Lean, etc. are ways in which you can shape the transformation into an organizational sense.
What distinguishes digital transformation of digitization? Really digital driven companies go beyond a data layer or otherwise technological addition to existing products. It’s about a way of operating that is embedded through the entirety of the organization. To start with the board.
Organizations do not stand by themselves, but derive their value of their place in the value chain. Besides chain partners, suppliers also play a role. Take a look at the modern business ecosystem, which is becoming more and more dynamic today. What does this change mean for cooperation and contracting?
Cybersecurity is an important pillar of business continuity and data privacy protection. Most boards aren’t focusing on these issues for long, while CISOs are having a different discussion. Nevertheless, security and data privacy deserve all the attention. To prevent any problems and to take chances.
Robotics, process automation, block chain, internet or things, artificial intelligence, smart devices and sensors often provide a direct business need. No push from IT but a pull from the organization. How do you as a CIO and IT organization coop with? It’s a matter of making the right choices.
Technology helps, but people make the difference. Many organizations struggle with the ‘people’s dilemma’. What competences are needed to coop with change? How do you manage this talent and who takes the lead? From the CIO we need both leadership and ownership.